We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. We are happy to announce that we will be re-opening for comprehensive periodontal treatment starting June 12, 2020. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
· Our office will communicate with you beforehand via email to ask some screening questions. You will be asked those same questions again when you are in the office. Please make sure to complete this questionnaire to avoid cancellation of your appointment.
· All paperwork should be completed digitally before coming to the office wherever possible.
· Patients must wear face-coverings or masks at all times, including in the treatment rooms, unless treatment is being provided
· We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
· We will take your temperature with a no-touch contactless thermometer in the waiting room.
· If you have a fever, cough, shortness of breath, or have any COVID-19 symptoms in the last 2 weeks, we ask that you reschedule your appointment.
· You may see that our waiting room will no longer offer magazines, and so forth, since those items are difficult to clean and disinfect.
· Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
· We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
· If you arrive early, we ask that you arrive on the floor 10 minutes prior to your appointment. If you arrive earlier, please wait to come up.
· All staff will be wearing personal protective equipment (PPE) including N-95 masks; more than you are used to seeing.
· State of the art Medify Air Purifiers have been placed in the treatment rooms to clean and remove airborne particles. They are medical grade air filtration units, utilizing H13 True HEPA filters and capturing 99.9% of particles down to 0.1 microns.
· Treatment rooms and equipment will be cleaned before and after every patient according to CDC and ADA guidelines
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please email us at firstname.lastname@example.org, call our office at 917-289-1069 or visit our website at www.chyslerperionyc.com.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.
Neil Finn, DDS
Diplomate, American Board of Periodontology